Ladder is a remote-first company rather than remote-friendly. It’s more of a culture rather than a benefit.

How global teams collaborate across time zones

• 🕜 Time Respect: Let's keep our meetings as short and sweet as possible, respecting everyone's time like it's a precious slice of pizza.
• 🕵️ Meeting Time: Let's play time zone detective and find that one magical hour when we can all gather around to have at least one synchronous meeting.
• 🤝 Turnaround times: Aim to reply to Slack messages within 2-3 hours and to emails within a day.
• 📜 Over Communicating: Is there even such thing as over communicating? We like to acknowledge a message received and reply with an ETA of response.
• 🌎 Team Overlap: We are creating teams that have optimum 8 hours of overlap, ideally 4 with 2 hours being the minimum overlap.
• 📩 Use send later (email/slack): Sometimes it's best to let the spice marinate. Use the 'send later' feature for emails and Slack messages when the message isn't urgent.
• 📝 Documentation: Record the (great) work in our institutional memory tool, so the next team can pick it up.

Important role of Documentation

• 📝 Documentation: Just like a trusty old map, documents are here to stay, providing a reliable source of information that won't fade away like our own memories tend to do.
• 🎯 Consistent Quality: Our documents aren't just a collection of words; they're a reflection of our commitment to delivering top-notch service to our clients and championing the Ladder brand.
• ⏰ Time-Saving: Think of our documentation as a magical time-saver. By serving as a single source of truth, it cuts down on the hours spent hunting for information, with studies showing the average team member spends a whopping two and a half hours per day on this task alone!
• 🔑 Crucial Training: Our documents aren't just for the seasoned pros; they're vital training materials for the new recruits joining the ranks of Ladderians.
• 🔄 Seamless Handovers: We don't just document for the sake of it; we do it so that others can seamlessly pick up where we left off, ensuring continuity in our projects.
• 💬 Asynchronous Communication: With fewer meetings and more emphasis on over-communication through documentation, we've found a sweet spot in remote work productivity.
• 📄 Clarity and Collaboration: Everyone's on the same page thanks to our meticulous documentation, eliminating confusion about who's doing what and when, and preventing duplication of efforts.
• 🔍 Insights and Improvements: Our documents aren't just static files; they're a treasure trove of insights into our internal processes, helping us identify and iron out potential bottlenecks for smoother operations.
• 📋 What's Included: Here's a sneak peek at what you'll find in our documentation:
  • Project timelines and plans
  • Meeting summaries
  • Step-by-step processes
  • Sketches
  • Roadmaps
  • Models
  • Step-by-step decisions made and the data behind those decisions
  • Logbook of what’s done for each client

Onboarding of new employees